We hope you will give us another opportunity to provide you with a better experience in the future. Lastly, we are sorry to hear that you were not provided with all the necessary information upon check-in, and we will ensure that our reception staff is more thorough in the future. Our pool area is regularly maintained for cleanliness and safety, and we will investigate the issues you mentioned with the sunbeds and ladders. We offer a variety of meal plans and drink options to cater to different preferences and apologize if this did not meet your expectations, we will work on improving our offerings. We understand the importance of having a comfortable bed, and we will look into the issue you mentioned. As for the fridge and table on the balcony, we do offer the option to rent a refrigerator at the reception for a fee. Our housekeeping staff is committed to maintaining high standards, and we will address your concerns with them. We apologize for any inconvenience you experienced during your stay. We strive to provide a comfortable and enjoyable stay for all our guests and appreciate your feedback. ![]() We are glad to hear that you enjoyed the beautiful views and the location of our hotel, being close to the beach and various attractions. Kind regards, Marta Roca, General ManagerÄear Kamila, Thank you for taking the time to share your feedback. We hope we can provide you with an improved stay in the future. We also offer various meal plans, including all-inclusive options, which may better suit your needs for future visits. As for the snack bar, we offer different options depending on the chosen meal plan, and we apologize if this was not clear during your stay. Regarding the dining room and food options, we strive to cater to a wide variety of tastes and preferences, and we will take your feedback into consideration for future improvements. We understand that a comfortable and quiet environment is essential for a pleasant stay. We apologize for any inconvenience you experienced during your stay, such as the air conditioning and noise issues. We appreciate your compliments and will pass them on to our staff. We are glad to hear that you found our hotel clean and enjoyed the superb rooftop area with our friendly bartender, Jose.
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